Solution Details

Delivering our promises on time, every time.

About Us

Established since 2003, Solution Details specializes in Accounting Software, Enterprise Resource Planning (ERP), Inventory Management (IM), Warehouse Management (WMS), Point-of Sales (POS) and Customer Relationship Management (CRM) for single and chain store retailers.

Solution Details provides seamless integrated end-to-end solutions from back office to retail store. Over the years, we have helped more than 350 clients in streamlining business operations and the continuous success is supported by our beliefs in Product Innovation and in building an eco-system of long term business partners with our customers and suppliers.

In the front-end retail store, we provide Point-of-Sales (POS), Customer Relationship Management (CRM), e-Menu, e-Catalogue, Kitchen Display System (KDS), Self-Service Payment Kiosk and Mobile Ordering System.

At the back office, the Enterprise Resource Planning System (ERP) takes care of the sales, purchasing, ecommerce, inventory management, production, planning and finance. The Warehouse Management System (WMS) takes care of the logistics flow of incoming and outgoing goods at the warehouse.

The Kanban System replaces the manual and traditional store card at production house and warehouse environment.

Solution Details offers diverse and specialized solutions that address customers’ needs and requirements, helping our customers to overcome challenges from local competition, globalization and manpower shortages. Our philosophy is to deliver our promises on time, every time.

Our Methology

Business Process Analysis (BPA)

Konverge’s Business Process Analysis is a proven approach for implementing Konverge Applications. BPA provides direct, product specific support for all of Konverge’s application product families including Point-of-Sales (POS), e-Menu, Self-Service Payment Kiosk, Kitchen Display System (KDS), eZy Mobile, Enterprice Resource Planning (ERP), Warehouse Management System (WMS) and Business Intelligence (BI).

BPA is comprised of well-defined processes that can be manged in several ways to guide user through an application implementation project. BPA provides the necessary steps needed to effectively and efficiently plan, conduct and control project steps to successfully implement new business systems.

BPA is very broad in its support of all of the activities within your implementation project including:

  • Business Process Questionnaire (BPQ): 
    Provides the initial understanding of existing flow and what client hopes to achieve
  • Business Requirements Gathering (BRG):
    Process and workflow establishment, data and information gathering, customization requirements, security profiles, system validation, Go & No-Go Assessment, training requirements and data migration planning / execution
  • Business Process Mapping (BPM):
    Using swim-lane to map out the business processes, evaluate the feasibility of meeting those objectives under time, resource and budget constraints
  • Business Solution Proposition (BSP):
    Proposition of integrated solution after in-depth study of BPQ, BRG and BPM
  • Business Process Implementation (BPI):
    Timeline managing the respective processes from BPA to System Configuration / Setup to Deployment of hardware to Installation of Software to Training to UAT to System Go-Live